Landlord–Tenant Mediation

Types of Landlord / Tenant disputes

• Lease Agreement
• Rent
• Repairs
• Access
• Deposit return
• Property Conditions

How does the Landlord-Tenant mediation process work?

Landlord–Tenant mediation provides a structured, neutral space for landlords and tenants to address and resolve disputes without resorting to eviction or legal action. This process is voluntary, confidential, in which the Parties in conflict are guided by a trained mediator who remains neutral throughout the process to help both sides communicate effectively and find practical solutions.

The Process

Step 1: Agreement to mediate

Either the landlord or the tenant (or a service provider on their behalf) can initiate a mediation. Basic information is gathered to assess the nature of the dispute, and determine if your situation is appropriate for mediation.

Step 2: Consent and Preparation

If the Parties involved agree to participate, a mediation session is scheduled at a time that works for everyone. Each Party will have an opportunity to speak privately with the mediator beforehand to share their concerns and goals.

Step 3: The Mediation Session

In a neutral setting, either in person or on-line, both Parties meet with the mediator who guides the discussion, ensures respectful communication, and helps clarify misunderstandings.

Step 4: Collaborative Problem-Solving

Rather than focusing on blame, the mediation encourages both parties to explore options and negotiate a mutually acceptable agreement. This may include payment plans, move-out dates, repairs, or improved communication protocols.

Step 5: Reaching an Agreement

Once a resolution is reached, the terms are written down and shared with both parties. The agreement reflects the commitments made by each party and can help prevent future conflicts.

Step 6: Signing the Agreement and Follow Up

The mediator will document the agreed solution in a Mediation Agreement and will advise the Parties to seek legal advice before signing the agreement.

In some cases, follow-up support is offered to ensure the agreement is working.

The Benefits of Landlord / Tenant Mediation

1. Neutral Facilitator
   The neutrality of the mediator is a critical element for the successful resolution of Landlord & Tenant disputes.  It ensures that both sides feel comfortable and confident not only that their voice will be heard but that the outcome will be fair and unbiased.
2. Cost Effective
   Mediation is far more affordable, often costing just a fraction of what a court case would. By resolving disputes early through mediation, landlords and tenants can avoid any potential financial strain.
3. Faster Resolution
   Mediation can typically be arranged within days or weeks and often resolves disputes in a single session. Quick solutions are especially important when issues like unpaid rent or urgent repairs are involved.
4. Preservation of Tenancy
   Mediation focuses on finding solutions that allow the landlord-tenant relationship to continue. If both parties are willing, mediation can lead to agreements on payment plans, repair timelines, or lease adjustments that keep tenants housed and landlords paid.
5. Control Over Outcomes
   In mediation, landlords and tenants actively participate in crafting the outcome. This flexibility allows for creative solutions, tailored to specific needs, that work for both sides.
6. Confidentiality
   Mediation is private and confidential, allowing sensitive matters to be discussed and resolved in private and without negative publicity for either side.
7. Reduced Emotional Stress
   Mediation provides a structured, respectful setting for open dialogue, helping to de-escalate tensions. A neutral mediator ensures both parties feel heard and understood, which often leads to more amicable, durable agreements.
8. Higher Compliance with Agreements
   Because mediated agreements are mutually created rather than imposed, parties are more likely to follow through. A tenant who helps design a repayment plan, for example, is usually more committed to meeting its terms than if the plan were ordered by a judge.

Frequently Asked Questions

How long does landlord / tenant mediation take?

Most sessions are completed in 1 or 2 sessions, often within days or weeks and much faster than Court.

How much does it cost?

It depends. Costs can vary depending on the complexity of the issues and the amount of time it takes to reach agreement. Because it is a faster process than litigation it costs significantly less than going to Court.

Is legal representation required?

No, but both parties can bring legal or support advisors if they wish.

Can commercial lease issues be mediated?

Yes. Mediation is particularly useful for disputes about lease renewal, break clauses, rent reviews, or dilapidations.