Workplace Mediation

Types of workplace disputes

• Interpersonal conflict
• Team conflicts
• Manager / Employee disputes
• Workplace harassment
• Bullying
• Discrimination
• Organisational Change

How does Workplace Mediation Work?

The process of resolving a workplace conflict is future-focused, designed to diffuse emotions, preserve relationships and improve communications. The aim is to enable a positive and calm workplace environment.

The Process

Step 1: Acknowledge the conflict and engage with HR

Workplace conflicts are usually managed by your HR department. Once they become aware of the conflict and your willingness to explore mediation as a means to resolve it, they will appoint a mediator to facilitate the resolution process.

Step 2: Meet the mediator

The mediator reaches out to all parties to understand the nature of the conflict and make sure that mediation is the most appropriate mechanism to resolve it.  They explain the process and how it works to all parties involved.

Step 3: Individual Meetings

The mediator meets with each party, either in person or online, for a confidential one-to-one session. The purpose of this session is to gather individual perspectives of the parties and ensure all parties are willing to engage. It also offers the individuals involved the opportunity to freely express their thoughts and concerns in a safe environment.

Step 4: Joint Mediation Session

The mediator will schedule a joint session. Each party has the opportunity to express their concerns and highlight the impact the conflict is having on them, without interruption. The mediator remains impartial, encouraging all parties to listen, collaborate and negotiate a solution that they are happy with and able to implement.

Step 5: Agreement and Next Steps

Once the parties have reached a negotiated agreement, the mediator drafts the Mediation Agreement for the Parties to sign. The document sets out the details of the agreement and any follow up actions needed.  

The benefits of Workplace Mediation?

• 100% Confidential
• Collaborative
• All Parties have a voice
• Restore trust
• De-escalation of tension
• Improve workplace dynamics

Frequently Asked Questions

Here are some of the more popular questions we get asked about Workplace Mediation

What is workplace mediation?

Workplace mediation is a structured process in which an impartial third-party mediator helps employees or teams resolve conflicts, disputes, or disagreements in the workplace. The goal is to improve communication, rebuild relationships, and find mutually agreeable solutions, without resorting to formal procedures like disciplinary action or legal intervention.

When is workplace mediation appropriate in the workplace?

Mediation is appropriate in the workplace where there is a conflict or dispute that affects working relationships, team dynamics, or productivity and where the parties are willing to resolve the issue cooperatively with the help of a neutral third party.

It is especially useful as a means to manage early-stage conflict and avoid a disruptive escalation in tension in the workplace.

What do I bring to the first workplace mediation session?

Although you are not required to bring anything specific to a workplace mediation, it may be helpful to bring relevant evidence relating to the dispute, such as emails or short and factual notes on event specifics or timelines, to help articulate the issues you have experienced. Preparing notes to help you focus on what you are hoping to achieve through mediation may also be useful.

The most important thing to bring with you is an open mind and a willingness to engage.